Senior Account Manager , Amazon Imaging

Senior Account Manager , Amazon Imaging

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Job Description

Job summary
Amazon Imaging builds the world's best online shopping experience through photography, video, graphic design, and usability design, enabling millions of customers to make more informed purchasing decisions. Imaging at Amazon is a large and fast-growing network of teams located throughout North America, Europe, and Asia, focusing on product and fashion photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. We are continually innovating and setting new industry standards for showcasing tens of millions of products across multiple global marketplaces. We are obsessed with innovating on behalf of our customers, and continually push beyond the boundaries of traditional e-commerce photography and videography.

As a Senior Account Manager for Amazon Imaging, you will be responsible for developing and managing business partner relationships, identify opportunities directly and with partners, monitor deployment of projects, and engage with virtual and global resources. The ideal candidate is a rapid self-starter who possesses a strong account management background, demonstrated experience creating and maintaining business partner relationships, and a good understanding of product media and technology innovations. In addition to working with business partners, you will be working with cross-functional teams such as Studio Operations, Customer Experience, Experimentation, and Technology, as well as, Program Managers and Seller Support teams.

Key job responsibilities
Roles & Responsibilities:
. Owns all facets of the account management process for large, complex strategic accounts
. Acts as strategic and influential partner for customers, developing solutions, prioritizing initiatives, and appropriately allocating resources for long-term success
. Use Voice of the Customer, experimentation, competitive analysis, and industry knowledge to set global quality standards and specifications for all product media for Amazon
. Establish and maintain processes to formally intake, process, and resolve change requests to product media specifications
. Incorporates customer feedback into planning cycle
. Builds reports for external and internal partners (e.g. weekly/monthly business reviews)
. Uses data and analytics to make day-to-day business decisions and achieve results
. Understands terms of contracts or agreements and uses that information to influence business decisions
. Communicates effectively with peer levels of management, demonstrates the ability to be persuasive
. Drives medium or large projects or contribute to a larger initiative
. Dives deep on customer-level issues and delivers recommendations
. Identifies and develops new business partner recommendations
. Builds business partner-level account plans
. Documents a business partner-specific view of the competitive landscape


. Bachelor's Degree
. Account Management experience with relationship management and negotiation skills
. Strong product management, business operations and/or consulting experience within an global eCommerce company.
. Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
. Problem solving passion and service orientation
. Proven ability to communicate clearly and concisely with Selling Partners and stakeholder teams via written, verbal, presentation, and interpersonal skills . Strong attention to detail and excellent problem-solving skills
. Demonstrated ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment
. Experience implementing and managing globally scalable programs
. Ability to work in an environment where continuous innovation is required and ambiguity is the norm


. MBA desired
. Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, SalesForce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
. Success managing dynamic account portfolios
. Effective C-level communication skills
. A big thinker who can look outside the box for solutions, but can probe and consider all the facts and details, while still staying aligned with the long term plans and goals
. Advanced Excel skills

Job Details

About Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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