Senior Analyst - App Support

Senior Analyst - App Support

Marsh McLennan
7-10 years
Not Specified

Job Description

Marsh McLennan is seeking candidates for the following position to support the Austin location.
Senior Analyst - App Support
What can you expect
  • As a Senior Analyst - App Support, you will be a vital contributor in IT Product Support who will be responsible for supporting staff triage issues, researching and identifying appropriate resolutions, and escalating issues to more senior team members when necessary
  • Recognition and career growth - excellent performance is recognized by career mobility for global career advancement opportunities
  • You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace

What is in it for you
  • A company with a strong brand and strong results to match and are committed to making a difference in the lives of people
  • A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
  • Competitive pay, full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution)
  • Generous paid time off for vacation, sick, company holidays and time to give back to your community flexible work culture
  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will count on you to:
  • Be the subject matter expert through development exposure and be able to provide suggestions for improvements/enhancements to existing processes
  • Investigate, diagnose, and resolve complex application issues, work with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate
  • Monitor, maintain and remediate compliance tasks, such as D/R test planning, software self-assessment reviews, web vulnerability scanning, penetration testing, etc.
  • Provide users with best practice communications, guidance, and other appropriate support until tickets are resolved
  • Liaise with stakeholders including but not limited to business, IT leads and global teams
  • Carry out application management, including monitoring and maintenance (installation, configuration, administration) of applications and services
  • Perform complex and challenging troubleshooting activities to resolve issues reported by users, as well as troubleshoot system-triggered alerts and triage complex issues to the appropriate technology groups
  • Answer questions relating to application security and configuration in area of technical expertise
  • Support business critical applications ensure monitoring is in place, identify and report on service issues, and formulate proposals for problem resolutions and/or improvements
  • Ensure all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management)
  • Provide on-call support for business critical applications during non-core hours
  • Ensure software/hardware inventory is updated with Server Changes, Application Changes, and contains accurate/up to date information
  • Arrange communication on software/hardware issues and resolution updates provide service reports management summary
  • Assign, coordinate, and manage ticket assignment with DBAs and development team

What you need to have:
  • Minimum 7 years of experience with application management
  • Knowledge of JAVA, MEAN Stack, and/or Microsoft technologies
  • Experience with Service delivery and application delivery process
  • Ability to identify problems quickly and triage to appropriate teams
  • Ability to communicate effectively with vendor contact support teams
  • Ability to simplify complex processes to stakeholders
  • Excellent prioritization, troubleshooting and debugging skills

What makes you stand out:
  • MEAN Stack, JAVA and/or relevant technical certifications
  • Good insurance domain and technical knowledge & hands on experience in project deliveries

(NYSE: MMC) is the world's leading professional services firm in the areas ofrisk, strategy and people. The Company's 81,000 colleagues advise clients in 130 countries.With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.advisesindividual and commercial clients of all s on insurance broking and innovative risk managementsolutions.develops advanced risk, reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.delivers advice and technology-drivensolutions that help organizations redefine the world of work, reshape retirement and investmentoutcomes, and unlock health and wellbeing for a changing workforce.serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit, follow us onandor subscribe to.
Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Marsh & McLennan Companies, Inc., doing business as Marsh McLennan, is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Marsh McLennan ranked #212 on the 2018 Fortune 500 ranking, the company's 24th year on the annual Fortune list, and #458 on the 2017 Forbes Global 2000 List.

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