Senior Analyst - Onsite Technical Support

Senior Analyst - Onsite Technical Support

Marsh McLennan
Not Specified
Not Specified

Job Description

Marsh McLennan is seeking candidates for the following position based in the Chicago office. This role is 100% onsite in our Chicago office - 5 days a week - 40 hours.
We are seeking a Senior Analyst - Onsite Technical Support
What can you expect
  • Join the world's largest professional services firm in the area of risk, strategy and people
  • We operate an open and collaborative culture, developing our staff to reach their potential
  • In this role you will help and assist our global colleague base to work their technology, and enable them to make the business a success
  • You will support all of our internal colleagues to diagnose, analyze, and resolve their technology issues and requests

What is in it for you
  • Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
  • Work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
  • A fast-paced, exciting and friendly culture
  • Competitive salary, benefits, 401K matching, retail discounts and much more

We will count on you to:
  • Performs installations/builds, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Determines appropriate hardware and software based on corporate policy and end user requirements
  • Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
  • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
  • May assist in administration and maintenance of technology infrastructure components
  • Uses corporate incident management system to record and track all support work
  • Maintains accurate hardware and software records for corporate assets
  • May assist with the procurement of hardware and software
  • Supports team's abilities and functions through positive customer relations
  • Perform activation and support of mobile devices and tablets

What you need to have:
  • Bachelor's degree or equivalent experience
  • 3-5 years of customer service experience (help desk / support experience)
  • Experience providing Technical Troubleshooting to end-users
  • Strong communication skills both written and verbal
  • Exceptional customer service skills
  • Knowledge of company desktop operating systems and software
  • Knowledge of standard computer hardware
  • Ability to independently plan, organize and prioritize one's own activities
  • Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
  • ServiceNow experience
  • Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team

What makes you stand out:
  • Bachelor's Degree preferred
  • Certifications in any of the following are a plus: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern

(NYSE: MMC) is the world's leading professional services firm in the areas ofrisk, strategy and people. The Company's 76,000 colleagues advise clients in 130 countries.With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.advisesindividual and commercial clients of all s on insurance broking and innovative risk managementsolutions.develops advanced risk, reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.delivers advice and technology-drivensolutions that help organizations redefine the world of work, reshape retirement and investmentoutcomes, and unlock health and wellbeing for a changing workforce.serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit, follow us onandor subscribe to.
Marsh McLennan and its Affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

Marsh & McLennan Companies, Inc., doing business as Marsh McLennan, is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Marsh McLennan ranked #212 on the 2018 Fortune 500 ranking, the company's 24th year on the annual Fortune list, and #458 on the 2017 Forbes Global 2000 List.

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