Senior Analyst- Service Delivery Management

Senior Analyst- Service Delivery Management

First Abu Dhabi Bank
10-13 years
Not Specified

Job Description



Job Description

FAB, the UAE's largest bank and one of the world's largest and safest institutions, offers an extensive range of tailor-made financial solutions, products and services. Headquartered in Abu Dhabi the bank's international network spans five continents.
FAB EAIWS IEC is looking for aInfra Project Analyst with experience and passionin building project management team. Youwillbe a technical leader and exemplary practitioner.
FABInfra JIT PM you willhelp establish technical standards and drive FAB's overall Small/Medium Project Management practices. You are expected to deliver efficiency and service enhancements for EAIWS.
You will need exceptionally strong technical skills, strong business acumen, analytical skills, and be able to deal with ambiguity in a fast-paced environment.
  • Accountable for Small/Medium project planning, staffing, budgeting, risk management and Service Owners relationships.
  • Interface and influence leadership including management of business expectations and accountability.
  • Demonstrated ability to manage project scope and Service Owners expectations.
  • Demonstrated follow-through on assignments and issue resolution.
  • Work collaboratively with team members across functional teams. Ability to drive and facilitate discussions and activities across functional teams.
  • Work with the vendors project manager to identify/resolve all issues that could impact project scope and/or timeframes.
  • Builds confidence and trust with Service Owner and stakeholder.
  • Escalating issues and risks when required.
  • Strongly and clearly communicate project progress and overall status reporting.
  • Proactively define and offer solutions to issues.
  • Managing timeline, scope and milestone delivery.
  • Structure quantitative and qualitative/conceptual analysis Identify implications of data and analysis with the team Prioritizing issues, analysis, and solution creation.
  • Assess Infra process re-engineering, implement new process and drive execution and delivery on those.
  • Create concise high quality reports, presentations/ power point deck, communication materials for senior management. Articulate key messages in high quality visual PowerPoint presentation.
  • All Infra JIT Momentum Projects co-ordination of CRs from Service Lines

  • Manage relations, JIT project management, budgeting and analysis.

  • Develop JIT project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

  • JIT Momentum projects scope to include UAE and international regions for EAIWS

  • Create and maintain bare minimum mandatory JIT project documentation

  • Identify Smaller/Medium Projects with service owners, prepare Project Brief and agree on budget & timeframe.

  • Identify and prioritize potential JIT momentum CRs: PMO Project CR, IRR CRs, Ops Initiatives CRs, Service Line CRs, Reporting/Regulatory CRs

  • Track and report all JIT projects to ensure delivery on-time, within scope and within budget
  • Measure JIT project performance using Clarity systems and suitable techniques

Qualifications

Minimum Qualification
  • A Bachelor's in Computer Science and/or Master's degree in business administration, computer science, information science or related field
  • Project Management (PMP) or equivalent
  • AWS or Azure certified

Minimum Experience
  • Min. Graduate, Master preferred
  • Total IT delivery experience of 10+ years
  • Min 5+ years of experience in delivering projects in banks in role of project management
  • In depth knowledge of banking & Infrastructure technology is essential and experience of working with cross functional team
  • Good stakeholder management capability and worked with senior management
  • Experienced in managing the team of more than 10-20 people

Job Details

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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