Senior Client Advisor

Senior Client Advisor

Gucci
Not Specified
Not Specified

Job Description



SummaryKey Accountabilities

. Support the Team / Store Manager in developing the team through mentoring as well as the integration of new comers
. Assist Management in daily operations: floor management
. Act as the key holder and a role-model to client advisors in the absence of the Managers
. Serve customers accordingly, with Gucci selling ceremony
. Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
. Guarantee cross and up-selling for all product categories
. Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
. Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
. Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
. Ensure the achievement of individual and Store goals, enhancing and developing the business
. Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
. Contribute to manage the visual display of the products in accordance with Gucci visual standards
. Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
. Ensure the products replenishment and physical inventory of merchandise
. Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

. Kuwaiti National
. Proven experience in a similar role within fashion retail companies ideally with a strong background in Ready to Wear
. Proven ability to drive and exceed individual and team result
. Deep passion for luxury fashion trends
. Excellent commercial awareness
. High flexibility and ability to adapt to different customers
. Team-player mentality
. Strong communication skills with the knowledge and ability to build and maintain a client book
. Ability to work in a fast moving and dynamic environment
. Extensive Luxury product knowledge
. Fluent in English and preferably a second language
Job Description
Key Accountabilities
  • Support the Team / Store Manager in developing the team through mentoring as well as the integration of new comers
  • Assist Management in daily operations: floor management
  • Act as the key holder and a role-model to client advisors in the absence of the Managers
  • Serve customers accordingly, with Gucci selling ceremony
  • Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
  • Guarantee cross and up-selling for all product categories
  • Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
  • Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
  • Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
  • Ensure the achievement of individual and Store goals, enhancing and developing the business
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
  • Contribute to manage the visual display of the products in accordance with Gucci visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
  • Ensure the products replenishment and physical inventory of merchandise
  • Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements
  • Kuwaiti National
  • Proven experience in a similar role within fashion retail companies ideally with a strong background in Ready to Wear
  • Proven ability to drive and exceed individual and team result
  • Deep passion for luxury fashion trends
  • Excellent commercial awareness
  • High flexibility and ability to adapt to different customers
  • Team-player mentality
  • Strong communication skills with the knowledge and ability to build and maintain a client book
  • Ability to work in a fast moving and dynamic environment
  • Extensive Luxury product knowledge
  • Fluent in English and preferably a second language

Job TypeRegular
Start Date2022-01-09
ScheduleFull time
OrganizationLuxury Goods Kuwait

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About Gucci

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses. Eclectic, contemporary, romantic-Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. For further information about Gucci, visit www.gucci.com .

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