Senior Client Relationship Manager, Corporate segment, P&C lines

Senior Client Relationship Manager, Corporate segment, P&C lines

Marsh McLennan
6-8 years
Not Specified

Job Description


Senior Client Executive, Corporate segment, P&C lines
Roles & Responsibilities
Strategic
  • Undertaking a GAP Analysis on the client Account
  • Establish, expand and maintain C-suite level relationships with the client to ensure client retention and protect and grow Marsh revenue
  • Establish strategy and direction of the client relationship
  • Possess an advanced understanding of the client environment / industry and competitive landscape
  • Create, nurture and develop client perception of value in Marsh's product and service/risk advisory role
  • Protect the Client account from competitor penetration
  • Develop Thought Leadership / products and solutions in conjunction with others

Operational
  • Manage upper corporate portfolio with multiple industry focus.
  • Design and implementation of an effective risk management/insurance program per client
  • Swift and substantiated escalation of all client service and relationship issues
  • Effective service and renewal planning
  • Day to day management of service deliverables
  • Execution and compliance with BBE / DES / CFP / TCR Ten Golden Rules, adoption and utilization of knowledge exchange and all policies and procedures
  • Compliance with filing protocols
  • Coordination/management of risk consulting services, Mercer Marsh Benefits and related consultancy services in conjunction with the SRO
  • Maintenance of MF records
  • Oversight of invoicing and administration services - as they relate to clients
  • Support the SRO in all respects
  • Credit control in conjunction with credit control department

Financial
  • Achievement of new business revenue targets
  • Achievement of expanded revenue targets
  • Deliver the Firm by systematically nurturing and delivering X- Sell opportunities, extending, broadening and deepening Marsh (P&C / EH&B / Specialties / Marsh Advisory) / MMC engagement with the client
  • Reporting to Corporate Segment Leader on budget and forecast per policies and procedures
  • Maintain a thorough understanding of the total revenue derived by Marsh / MMC from the Client account in conjunction with the Client Executive

Requirements
  • University Degree
  • 6 -8 years of insurance experience preferably in a multinational organization.
  • Experience in large corporate general lines of insurance is a must
  • UAE market experience would be an asset
  • Arabic speaking would be preferred.

Key Stakeholders
Senior Relationship Officer / Placement / CAS and Account Management team

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