Senior Customer Success Manager

Senior Customer Success Manager

Halian International FZ - LLC
5-10 years
Not Specified

Job Description

Your Responsibilities:
  • The main responsibility will be taking customers from sales prospects to active users of the product.
  • You will take the customer across the full journey of product selection and customization to implementation as well as continuing the relationship as main point of contact for support
  • Importantly you will build strong customer loyalty by providing the best customer experience as an ambassador for the business.
  • To be successful in this role you will need strong emotional intelligence and communication skills coupled with a good technical ability
  • As a technology centric business you will be expected to be an expert with data and analytics, drawing valuable information from these in order to best support the customers
  • Provide excellent service to maintain a positive reputation for the business

Your Qualifications:
  • Bachelor’s degree in engineering or related field
  • Proven track record of handling multiple projects in IT and Business-related domain
  • Excellent people skills with the ability to interact with stakeholders at all levels
  • Project management certification like six sigma or PMP certification is require
  • Experience working in companies in Healthcare technology, Healthcare information system (HIS)
  • MBA or Masters degree preferred
  • Experience with Salesforce based reporting tool

Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our tech-talent and smart services help you to realise tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

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