Senior Executive.Operations.Aster Medical Centre, Al Nahda Sharjah

Senior Executive.Operations.Aster Medical Centre, Al Nahda Sharjah

Aster DM Healthcare
5-8 years
Not Specified

Job Description



JOB DESCRIPTION

Customer Service

  • Help in Registration form and Insurance form completion process
  • Assist patients to complete all necessary forms and documentation including medical insurance
  • Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)
  • Send patient to concerned counter. Assist patient if required in reaching to the counter
  • Organizing and maintaining patient records, consent forms, payment forms, etc.
  • Ensure patients are informed if a clinician is running late or called out
  • Ensure hygiene standards are maintained
  • Organize and maintain forms and office stationery required for front desk activities
  • Ensure all standard protocols set by organization are maintained
  • Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
  • Answer all incoming calls and route them to the appropriate department/employee, answer customers queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
  • Enhances patient care delivery system by implementing admissions function interface with the nursing and professional employee implementing admissions functions with the emergency room, maternity, out-patient clinic registration, outpatient surgery, and other special care units, maintaining bed reservations, financial reimbursement, and other systems


Appointment Handling and Scheduling

  • Book appointments over phone as well as through walk ins
  • Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)
  • Schedule appointment requested through websites and SMS
  • Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.
  • Determine the financial status of patients and their eligibility for health services
  • Cross verify all appointment files taken out by support employees with appointment list attached (insurance forms will be inserted)
  • Confirm all appointments for the following day over telephone on a daily basis


Insurance

  • Check with Insurance Coordinator for cases requiring approvals
  • Coordinate with Symphony for insurance related matters
  • Check with Insurance Coordinator the status of the Insurance card produced by the patient
  • Check with the Insurance coordinator about the packages covered


Records and Data Management

  • Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail
  • Maintain medical records and report when required
  • Make spreadsheets, manage data and create documents on computers using desktop publishing programs
  • Cross verify and file all lab reports in the absence of the MRD
  • Enter all lab reports file numbers clinician wise


Quality Adherence

  • To adhere to the safety norms of hospital, follow both patient, and employees safety rules
  • To participate and contribute to departmental quality initiatives
  • To be aware of departments performance and objective
  • To perform any job / task as and when assigned by the supervisor


Job interactions

  • Works closely with internal stakeholders such as the admissions department, nursing department, security and ambulance department in matters related to reporting and facilitating processes
  • Works closely with external stakeholders such as patients and their families for answering queries and addressing feedback


Advanced Qualification / Certification / Specialist Training

  • Masters in Management/ Hospital Management


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