Senior ITSM Consultant

Senior ITSM Consultant

SNS Group
Not Specified
Not Specified

Job Description

  • Monitor Remedy and web servers.
  • Manage users access and role membership.
  • Documenting all the system changes and sharing the knowledge with Aramco team.
  • Developing advanced smart reports (as needed.)
  • Diagnose and troubleshoot issues in requests (Incidents, Changes, Problems, Asset, KM and SLM).
  • Patch and upgrade the system components as needed.
  • Knowledge Transfer.
  • BMC Certified Professional: Helix ITSM.
  • BMC Accredited Developer: BMC Remedy IT Service Management.
  • BMC Certified Associate: Helix ITSM - Smart IT.
  • BMC Certified Associate: Helix ITSM - Smart Reporting.
  • BMC Certified Associate: Helix ITSM - Smart Reporting Designing.

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