Senior Officer- Customer Service - UAE National Only!

Senior Officer- Customer Service - UAE National Only!

First Abu Dhabi Bank
2-5 years
Not Specified

Job Description

Job Description

Core Responsibilities
Generic Accountability
  • Actively sell/cross-sell asset and liability products to new and existing customers
  • Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
  • Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
  • Encourage customers to build their balances with the bank in order to migrate to higher customer programs
  • Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
  • Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
  • Attract new customers to branch through personal relations and existing customer referrals
  • Respond to call center regarding customer inquiries forwarded
  • Meet individual sales targets
  • Participate in and potentially lead daily retail sales team meetings
  • Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstrations and assist with mobile app demo and customer download
  • NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
  • Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings

Job Specific Accountabilities
  • Agree on personal sales targets with the retails sales manager and the branch manager

  • High School graduated
  • 2 years relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures

Job Details

Employment Types:


FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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