Senior Product & Customer Insights Manager, Customer Experience & Business Trends (CXBT)

Senior Product & Customer Insights Manager, Customer Experience & Business Trends (CXBT)

Amazon
7-10 years
Not Specified

Job Description



Job summary
Amazon is looking for a Senior Product and Customer Insights Manager to support our business in Turkey and Middle East. If you have excellent organizational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to influence business decisions to improve customer experience, it's time to speak with you!
As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure Amazon's end-to-end experience. You will drive studies across multiple product lines (e.g., media, consumer electronics, apparel), geographies and departments (e.g. Consumer, Digital), partnering with senior business leaders in developing studies and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.
You will help Amazon continually raise the bar and achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to be our Customers advocate and influence their experience on Amazon!

Key job responsibilities
. Manage ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience
. Study Management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management
. Stakeholder management: Build strong relations with stakeholders to understand priorities, define the roadmap, and to collaborate on studies and actions to improve our customers experience
. Team: support hiring and on-boarding of new team members and contribute to our high-performing culture
The right candidate will:
. Have a passion for continuously improving customer experience
. Have experience influencing and earning the trust of senior stakeholders and moving business teams to take action
. Have significant creativity and excellent business judgment
. Have a strong sense of urgency and commitment
. Be a self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player
. Be a problem solver who always thinks about what to do next
. Have excellent analytical capability
. Possess flexibility and have a track record of delivering results in a fast-paced, highly ambiguous remote work environment

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including : Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

BASIC QUALIFICATIONS

. Minimum 7 years of work experience, or a master's degree and 5 years of work experience, or an equivalent combination of education and work experience
. 5+ years of experience in product or program management, product marketing, business development or technology
. Experience with end to end product delivery
. Experience overseeing roadmap strategy and definition
. Experience with feature delivery and tradeoffs of a product
. Excellent verbal and written communications skills in English and Arabic
. Proficiency in Arabic (verbal, written, reading) is a must

PREFERRED QUALIFICATIONS

. MBA + 7-9 years of relevant work experience, or an equivalent combination of education and work experience.
. Robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen.
. Experience in data analytics.
. Strong communicator with experience in facilitation across all levels skilled at addressing both large and small audiences across multiple leadership levels and functions
. Experience in an international work environment in areas such as management consulting, internet, technology, retail, consumer goods or research firms
. An innovative thinker who also has a strong customer and quality focus
. Has an entrepreneurial spirit

Job Details

Employment Types:

Industry:

Function:

IT

About Amazon

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Source : amazon.jobs

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