Senior Rider Operations Associate

Senior Rider Operations Associate

2-5 years
Not Specified

Job Description

Why Deliveroo
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. OPERATIONS IN UAE

We're looking for a talented individual to join our Rider Supply function within our Operations department. This candidate is responsible for agency & rider onboarding - ultimately ensuring we have adequate supply of riders at all times across all our markets. The ideal individual shall be outgoing, ownership-driven with strong relationship management skills and excited about the opportunity to shape this growing function. RESPONSIBILITIES
  • Ensuring we hit supply targets in all cities - by monitoring every stage of supply processes to ensure we have the right fleet in every city.
  • Lead the execution of our hiring workflow in all markets and assure compliance with local laws.
  • Primary point of contact for 3pl's. Supporting 3pl's in enhancing drivers performance and compliance.
  • Autonomously design, set up, and track all processes related to rider onboarding - including target-setting, onboarding velocity, and efficiencies, right-to-work compliance, etc.
  • Provide effective and tailored communication to influence external and internal stakeholders
  • Working with stakeholders from other departments - Ensuring coordination with operational changes and cross-functional efforts
    • Analytical - Able to use data to extract the relevant information, and identify and resolve issues. Proficient in Excel, or Google equivalent.
    • Strategic Thinker - Demonstrate business acumen and aptitude to think strategically
    • Effective communicator - Able to disseminate ideas in a clear, concise manner to the relevant stakeholders. Influencer and a negotiation with good public speaking and presentation skills.
    • Track record of getting things done - Willingness to get your hands dirty, and know when you have enough insight to make a call and apply the 80 / 20 rule to execute on-the-fly
  • Resilient - Strong work ethic alongside an ability to tackle and bounce back from complex challenges and issues
  • Inquisitive - Intellectually curious, thoughtful, and comfortable questioning the status-quo
  • Minimum 2 years of work experience in a fast-paced environment in an operations role

Benefits and Diversity
  • 25 days of Annual Holiday Leave
  • Work visa
  • Comprehensive medical insurance (for employee & dependants)
  • Annual home flight tickets (for employee only)
  • Free Deliveroo Plus - Free delivery and access to special offers
  • Maternity & Paternity benefits
  • End of year parties & regular social events
  • An extremely fun team to work alongside!

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around.

Job Details

Employment Types:



About Deliveroo

Job Source :

Similar Jobs

People Also Considered

Data Not Available

Career Advice to Find Better

Simple body text this will replace with orginal content