Senior Sales Associate

Senior Sales Associate

Azadea Group
2-5 years
Not Specified

Job Description

Job Description
  • Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards
  • Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping, and inform the Manager of unavailable and nonperforming products
  • Report occurring operational issues or problems in a timely manner, suggest solutions or escalate them as appropriate, ensuring and operational effectiveness at all times
  • Conduct on-the-job training and demonstration for new and existing employees within scope of work, and contribute to their professional development for increased performance and customer satisfaction
  • Run daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicated
  • Communicate sales plans and targets to the Shop/Department team, assign routine and non-routine tasks to Sales Associates, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed
  • Watch for and prevent security risks and thefts, and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss
  • Verify that the shop floor and shelves are kept clean and tidy at all times, and replenish on a continuous basis the shop shelves in order to guarantee availability of products at all times
  • Prepare staff schedule to ensure that the Shop/Department manpower is effectively matched to the shop's operational requirements in a cost effective manner
  • Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets
  • Bachelor Degree is a plus
  • Good knowledge and understanding of store operating procedures
  • Good understanding of layout and visual merchandising techniques
  • Strong knowledge of products available across departments
  • 2 years of experience in retail is required
  • 2 years of experience in retail is a must
  • Proficiency in MS Office
  • Planning and Organizing: level 2
  • Developing and Motivating Others: level 2
  • Communication Skills: level 3
  • Driving and Achieving results: level 3
  • Customer Focus: level 2
  • Commercial Understanding: level 2
  • Teamwork: level 3

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