Service Center Manager

Service Center Manager

Company Name Confidential
5-15 years
Not Specified

Job Description

Ensures efficient and effective operations of the service center function to facilitate business requirements and ensure seamless delivery of operations
Participates in the equipment evaluation, determines facility requirements, and generates purchase orders to obtain the appropriate equipment spare parts in a timely manner
Ensures that all fitness equipment are installed and assembled as per the requirements and specifications of the equipment
Conducts regular quality checks on fitness equipment to ensure functionality, and plans service schedules for repairs whenever required
Ensures that fitness equipment are delivered to customers in a timely and professional manner
Acts as a main point of contact for customers for any enquiries related to service features and functionality of any equipment installed
Maintains and updates database pertaining to all equipment for tracking purposes and subsequent use
Ensures optimal staffing of the Service Center and supervision of the work of the service center’s various units promoting the personal and professional development of staff in order to continuously improve the quality of work and stimulate their individual and collective growth
Implements audit recommendations, putting into practice the corrective measures that are necessary in the area of competence of the Service Center
Coordinates training session with suppliers to ensure that the staff are well trained on how to use the equipment
Leads the overseas service center (satellite service center)
Prepares and executes maintenance contracts for equipment
Monitors and analyses the operating environment, timely readjustment of the operations, and provides advice on legal considerations and risk assessment whenever required

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