Act as a liaison between Operations and Maintenance team and customers to ensure customer satisfaction and to meet operational service level agreements based on contractual obligations.
Develop and maintain customer relations by being the operational focal point for company's scope being delivered to the customer.
Focus on customer service, an understanding of the company's services, knowledge to be the focal point for ITIL core process, and the ability to leverage resources across different technical teams to expedite problem resolution.
Work independently to support the client with complex configurations.
Administer customer satisfaction surveys and discuss improvement areas with client.
Customer advocate/escalation point into service delivery team 24 x 7.
Maintains awareness of all customer projects or changes.
Participate in SOW reviews.
Lead critical client escalations (Incident Management).
Partner with Operations Team to address Billing Escalated Issues, Contract / SOW
Requests & assist opportunity, Entitlements.
Service level agreement compliance assurance and present monthly reporting.
Conduct operation reviews, develop presentation materials as required for both customer facing reports and internal leadership discussions.
Own Root Cause Analysis document and facilitate technical input and track corrective actions (Problem Management).
Proficient with service delivery Operations/Processes.
Understands all aspects of Customer Contract and can articulate to service delivery teams as required.
Drive Release Management discussions to provide compliance with contractual deliverable or up-sell opportunities.
Work closely with Service delivery teams and Business teams to ensure contractual obligations are meet while maintaining margins.
Experience working in ITIL roles related to Incident Management, Problem.
* Act as a liaison between Operations and Maintenance team and customers to ensure customer satisfaction and to meet operational service level agreements based on contractual obligations.
* Develop and maintain customer relations by being the op
Job Description :
* End-to-End responsible for Financial and Service Delivery performance of the contract.
* Accountable for the managed services contract profitability, customer satisfaction and fulfilment of the contract.
* Demand activ
Job Description :
* Responsible for leading development and delivery of the LMS and IDTC with the respective Suppliers as part of the agile development of the training deliverables. Specifically, familiar with release and backlog management.
*
Job Description
We are looking for Service Delivery Expert to support our team in Riyadh for Metro Project.
*
The Service Delivery Expert with a minimum of 6+ years technical and management experience will oversee the pre-launch and commerc
Job Requirements
At Baker Hughes, we arebuildinga Talent Community of highly talented andmotivatedprofessionals for future job roles. If you match the described job role and are as excited as we are to have you on-board in the future, please hit the
Service Delivery Coordinator
Would you like to take ownership of delivering an exceptional service to our customers?
Are you passionate about building relationships and ensuring customer success?
Join our world class Oilfield Services Team
Baker
* End-to-End responsible for Financial and Service Delivery performance of the contract.
* Accountable for the managed services contract profitability, customer satisfaction and fulfilment of the contract.
* Demand activities, coordinate c
Job Description :
* Must have at least 15+ Years of experience in managing big SAP ERP implementation & rollout projects successfully.
* Public Sector Experience is a must.
* Responsible for overall delivery of a major government program, Un
* Responsible for leading development and delivery of the LMS and IDTC with the respective Suppliers as part of the agile development of the training deliverables. Specifically, familiar with release and backlog management.
* Development, Test
Job Description:
* Achieve the delivery schedule of the project in the designated Region
* Coordinate on site activities between all the domains involved
* Coordinate with the Border Guard for access, reporting or communication
* Communic
Job Description :
* Act as the head of each assigned application teams taking ultimate ownership and accountability for the service delivery.
* Control costs in-line with budget/forecast.
* Overall accountability for managing the relation
Job Description :
* Insuring smooth operations and maintenance.
* Incident management and problem management.
* Insuring smooth tariff management and performing changes in the system for new services and enhancing existing services.
* Mak
Service Delivery Manager Wireline
Would you like to be in a team delivering world class service to our customers?
Do you want to accelerate your career?
Join our cutting-edge Team
We are the leader in well construction and production. Our innovat
Service Delivery Manager
Would you like the opportunity to develop your career with a global energy company?
Do you enjoy contributing to business growth?
Be part of a team that keeps moving
Our Oilfield Services business provides intelligent, co
Description and Requirements
About Lenovo
We are Lenovo!
Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We're a leader in genuine innovation, dreaming up - and building - the
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 milli
Job Description
FAB, the UAE's largest bank and one of the world's largest and safest institutions, offers an extensive range of tailor-made financial solutions, products and services. Headquartered in Abu Dhabi the bank's international network span
* Must have at least 15+ Years of experience in managing big SAP ERP implementation & rollout projects successfully.
* Public Sector Experience is a must.
* Responsible for overall delivery of a major government program, Unified Government Re
* Insuring smooth operations and maintenance.
* Incident management and problem management.
* Insuring smooth tariff management and performing changes in the system for new services and enhancing existing services.
* Make sure all opened f
* Act as the head of each assigned application teams taking ultimate ownership and accountability for the service delivery.
* Control costs in-line with budget/forecast.
* Overall accountability for managing the relationship, contract and