Service Delivery Manager- Elite & Private Banking

Service Delivery Manager- Elite & Private Banking

First Abu Dhabi Bank
15-18 years
Not Specified

Job Description

Job Description

The role of Service Delivery Manager (SDM) is to work very closely with Business and internal teams within IT to deliver business requirements. SDM will be responsible for handling end to end deliverables to business from both functional and technical standpoint. SDM needs to drive the team to brainstorm and finalise the business requirements in detail, obtain confirmation from stakeholders and liaise with various teams within IT Dept. for delivery. He/ She should be well versed in Private Banking & Wealth Management Domain.
Business Relationship Management:
  • Conduct regular meetings with Business to provide status update of current deliverables and discuss about other business priorities/ pain points
  • Incident Management - Ensure RCA is done and production incidents are resolved permanently within the stipulated TAT
  • Business requirements management - ownership end to end (Elucidation, Articulation, Requirements Scope Management, Documentation, Solution Design, User acceptance testing)
  • Business solution assurance - Requirements execution as per business need.
  • Drive and guide the team members throughout the SDLC cycle

  • Track milestones of various deliverables committed to Business
  • Validate BRD, FSD and Test Strategy/ Execution
  • Ensure deliverables are of high quality and meeting business expectations
  • Drive discussions with other dependent teams and vendors
  • Track and monitor team budget


Knowledge & Experience:
  • Minimum 15 years of experience with strong domain understanding of Wealth Management Product lifecycle, especially Equities, Fixed Income, Mutual Funds, Structured Products, Forex and Derivatives
  • Implementation experience of Temenos Wealth Suite - Triple'A Plus as Front Office and T24 as Back Office
  • Excellent knowledge on Temenos Wealth Suite platform including Triple'A Plus, T24 and TTI integration layer
  • Experience in Business Analysis and System Implementation with good exposure to Trading platforms, Wealth Management and Investment Banking operations
  • Knowledge of Business process reengineering principles, best practices and methodologies in the market is essential
  • Good knowledge of consumer banking products life cycle such as Assets, Liabilities and Alternate Channels will be an added advantage.
  • Focus on quality of the deliverables to ensure long term stability of the system
  • Experience in vendor evaluation and vendor management is essential

  • Good Interpersonal Relationship skills
  • Excellent verbal and written communication and presentation skills
  • Able to gain trust of main interaction points within bank both with IT internal teams and Business units
  • Ability to understand system design and articulate Business requirements
  • Effort and cost estimation to arrive at the budget
  • Dynamic, flexible with high level of energy and positive outlook.
  • User management and facilitation skills
  • Critical thinking and problem solving
  • Any relevant certifications are desirable

Job Details

Employment Types:


Now it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

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