Service Engineer

Service Engineer

ABB Limited
6-8 years
Not Specified

Job Description

Service Engineer
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as a Service Engineer and will be a part of Process Automation Business Area for Energy Industries Division based in Doha,Qatar. In this role you will be responsible to execute medium to high complex service jobs & projects with ABB standard processes, quality standards and safety guidelines, deliver excellent customer service to satisfy customers. Also, proactively communicate with both customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for penetration and expansion.This position reports to

Local Dvision Operations Mgr,PAEN, QatarYour responsibilities

  • Perform medium to high complex service tasks for 800x A based system like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identify technical problems and make analysis through remote or on-site activity in different service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
  • Ensure customer satisfaction by executing service work according to customer order and expectation. Create and maintain a good relationship with customers and understand their needs. Identify new sales opportunities and take influence in convincing the client for the complete service portfolio.
  • Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for service activities. Prepare standard lists for ease of work.
  • Prepare all documents and reports to be signed by the customer representative. Report work done in a timely manner and follows up when needed. Create standards or job durations.
  • Proactively identify potential equipment failures and proactive corrective actions. Troubleshoot complex equipment failure and make recommendations to avoid repeating the problem in the future.
  • Proactively identify suggestions for product, quality and customer service improvement and discuss them with management for changes.
  • Actively ensures that HSE practices are of high standard. Work to eliminate unsafe practices and incidents.
  • Consistently apply functional processes considering links to other teams.
Your background

  • Bachelor's degree in Electrical Engineering.
  • 6 to 8 years or work experience with minimum 6 years of experience as customer support or project or service engineer of system 800xA based control systems preferably in Oil & Gas or Power & Water industry.
  • Hands on experience in System 800xA based control system (both Hardware & Software) with AC800M library-based application development - project & commissioning and troubleshooting.
  • Good hands-on experience in ABB Advant systems with AC450 controller-based application development, system installation and commissioning
  • Experience in ABB safety system AC800MHI & legacy system safeguard system is an added advantage
  • Hands on Experience in Industrial networking, network switch configuration, Cyber security for 800x A based systems / OT systems.
  • Excellent written and verbal communication skills with the ability to influence both internally and externally.
More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

About ABB Limited

ABB Ltd (German: ABB AG, French, Italian, Romansh: ABB SA),formerly ASEA Brown Boveri, is a Swedish-Swiss multinational corporation headquartered in Västerås, Sweden, and Zürich, Switzerland.operating mainly in robotics, power, heavy electrical equipment, and automation technology areas. It is ranked 341st in the Fortune Global 500 list of 2018 and has been a global Fortune 500 company for 24 years.Until the sale of its Power Grids division in 2020, ABB was Switzerland's largest industrial employer.ABB is traded on the SIX Swiss Exchange in Zürich, Nasdaq Stockholm and the New York Stock Exchange in the United States.

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