Service Manager - Trucks I FAMCO I Dubai

Service Manager - Trucks I FAMCO I Dubai

Al-Futtaim
10-13 years
Not Specified

Job Description


Job Requisition ID: 107146
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Service Manager - Trucks I FAMCO I Dubai
About the Position
We are currently looking to recruit an experienced Service Manager for our Truck Division in Famco who will strategically manage and develop all aspects of Volvo Trucks Service operations while focusing on delivering excellent customer service, parts sales and margin, workshop productivity and efficiency, to ensure profitability.
Reporting to the Head of the Division, you will be responsible for the following tasks.
  • Ensure that the workshop achieves the budgeted net sales, gross margin and net contribution which results towards the company's overall budget achievement
  • Plans and ensures optimal use of facilities available at the workshop for running the business operations.
  • Do monitor, mentor and develop his team members to achieve high level of team performance that creates desired level of customer satisfaction and achievement of the service centre business objectives
  • Manage the Bodyshop operations in Dubai and Abu Dhabi
  • Ensure customer satisfaction
  • Coordinate with different Truck customers for contract renewals, payment collection, and job card approvals
  • Maintain direct contact with customer for all related activities including monthly reports to FAMCO management and customer.

About the You:
To consider you for this position you will have the following experience:
  • Diploma or equivalent further education in a business management or automotive subject
  • Minimum of 10 years experience in aftersales management capacity in commercial vehicles industry preferably in the truck division
  • Detailed knowledge and understanding of the truck industry in terms of service, parts and parts sales.
  • Balance sheet, profit & loss, cash flow and standard business metrics.
  • General user of: Microsoft office packages, workshop loading, and parts management systems
  • Excellent English communication skills

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Before you click 'apply': Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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About Al-Futtaim

Job Source : www.afuturewithus.com

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