Services Marketing Supervisor

Services Marketing Supervisor

CC Staffing International
Other - Saudi Arabia
3 - 5 Years
Not Specified

Job Description

• Drive required changes to the IT Service Catalog and ensure that services are managed properly through introduction, deployment and retirement
• Familiarize IT users to new services through developing and conducting appropriate trainings
• Ensure continuous IT engagement to manage changing business priorities and requirements within the client’s dynamic landscape
• Orchestrate and plan service adoption and deployment
• Oversee the development of trainings for newly introduced tools and services to the client’s IT users
• Oversee the development of newsletters to enforce and increase success of IT projects implemented
• Ensure that all new tools and services are communicated to relevant stakeholders
• Oversee the analysis of utilization of services within the IT service catalog, and suggest necessary actions (i.e. remove/enhance service)
• Communicate any changes in the service catalog to relevant stakeholders and IT users

• ITIL Expert certified
• Change Management Certifications (i.e. Proscl, COMP) is preferred
• 3-5 years of experience with large-scale organizational change efforts related to implementation of new technology solutions
• Experience in using change management principles, methodologies, tools and change process
• Experience in delivering training program plans and working with technology service providers
to deliver and measure the outcome of training plans after execution
• Excellent communication skills
• Knowledge in using change management principles, methodologies, tools and change process
• Experience working within a learning and development / human resources function is desirable
• Saudi National Required

CC Staffing International

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