Shop Supervisor - L'Occitane

Shop Supervisor - L'Occitane

Chalhoub Group
Not Specified
Not Specified

Job Description



At Chalhoub, creativity is a teameffort! Working as aStore Supervisor you will be responsible for leading a sales team towards achieving thesalestarget while delivering exceptional Guest Experience and ensuring support in the implementation of CRM,CX and other key customer and people initiatives in-store.
  • You will nurture talent within team through on the job coaching and stretch assignment in coordination withthe People Partner
  • Drive eNPS through people experience initiatives and culture
  • Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule
  • Offer support to store staff during in-store events
  • Act as the key point of contact with back-office team
  • Ensure click and collect are conducted within SLAs
  • Ensure customer data is properly captured by the team in adherence to marketing team requirements
  • Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc..
  • Increase the revenue target of the store
  • Drive sell-throughs within the store
  • Support in-store CXinitiatives
  • Provide input to whats working well, whats not working well within the store

What you'll need to succeed

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits,

Job Details

Employment Types:

Industry:

Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

Similar Jobs

People Also Considered

Data Not Available

Career Advice to Find Better

Simple body text this will replace with orginal content