Sr Tech Supp Professional

Sr Tech Supp Professional

2-5 years
Not Specified

Job Description

Join a team recognized for leadership, innovation and diversity

The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future
We have an opportunity for a Sr Tech Supp Professional within our Honeywell Building Technologies Team in KSA.

Sr Tech Supp Professional Responsibilities
.Handle internal and external customer related issues and concerns
.Point of escalation for Level I, 2 & 3 Specialists
.Record all customer interactions into a CRM (Customer Relationship Management) Database
.Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
.Develop FAQs, Technical Tips, and How-To videos on Hardware and Software applications with the support of Level IV Senior Support Engineers
.Work with Senior Support Engineers on new product testing and documentation
.Read and comprehend technical documents, quick start guides, and configuration documentation
.Actively participate in departmental activities and initiatives
.Assist in the development of internal documentation
.Document all tasks and project activity in Project Logs
.Maintains acceptable call evaluation requirement
.Maintains acceptable VOC requirement
.Up to 10% travel
.Qualifications & Experience
. 2-5 years experience in technical role
. Excellent communication skills (oral and written)
. Excellent interpersonal, organizational, and time management skills
. Ability to type at least 35 words per minute
. Previous experience with troubleshooting software or hardware
. Strong knowledge of Microsoft Operating Systems
. Strong knowledge of Microsoft Office
. Knowledge and experience with SQL
. Basic understanding of electronics concepts
. Experience with LAN/WAN network technologies
. A+ and/or Network+ certification
We Offer
Honeywell offers employees the opportunity to work on the world's most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
.Group medical insurance plan life.
.Paid annual leave and time off work.
.A culture that fosters inclusion, diversity and innovation.
.Market specific training and on-going personal development.

About Honeywell

Honeywell International Inc. is an American publicly traded, multinational conglomerate corporation headquartered in Charlotte, North Carolina. It primarily operates in four areas of business: aerospace, building technologies, performance materials and technologies (PMT), and safety and productivity solutions (SPS).
Honeywell is a Fortune 100 company, ranked 94th in 2021. The corporation in 2020 had a global workforce of approximately 103,000 employees, down from 113,000 in 2019. The current chairman and chief executive officer (CEO) is Darius Adamczyk.
The corporation's current name, Honeywell International Inc., is a product of the merger of Honeywell Inc. and AlliedSignal in 1999. The corporation headquarters were consolidated with AlliedSignal's headquarters in Morristown, New Jersey; however, the combined company chose the name 'Honeywell' because of the considerable brand recognition.[8] Honeywell was a component of the Dow Jones Industrial Average index from 1999 to 2008. Prior to 1999, its corporate predecessors were included dating back to 1925, including early entrants in the computing and thermostat industries.

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