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Store Supervisor - LACOSTE

Chalhoub Group
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Job Description


Who we are
We are aleading partner for luxury across the Middle East.Withmore than 600 stores, 300 brands and over 65 years of experience in the region,we have become amajor player in the beauty, fashion and gift sectors,by offering service excellence toourpartners anddelightingallour customers.Wearemoving fast from a traditional distributor and retailer for luxury in the Middle East,to a hybrid retailer bringing luxury experiences to the fingertips ofcustomers everywhere.
Tofuel the next stage ofourgrowth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join uson thisjourneyofexploring new horizons together.
What you willbe doing
  • Organizational:

Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
  • Operational:

Implement activities under minimal supervision
Escalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a manner
  • Guest Experience Focus:

Build and maintain guest experience standards in order to build strong loyalty Ensure consistency in customer service delivered and handle all complaints Sales Focus:
Assist in the achievement of sales target allocated to the store
Participate with the sales executive team in generating sales through high selling techniques Manage VIP Guests relationships
Ensure stock levels are maintained as per guidelines Ensure adherence to safety and security policies Stock Replenishment
Enter all received goods in Baan inventory and ensure proper record of all stock movements Order and replenish all goods to avoid any out of stock situation
Assist the Shop Manager in preparing for inventory audit Merchandising:
Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
Implement all merchandising as per the Brand's visual merchandising guidelines Conduct daily walkthroughs to check presentation standards
  • Team Management Support:

Understand and communicate the organization's priorities to ensure team's alignment with Group's objectives
Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
Assist the Shop Manager in dening areas of responsibility for each sales team member Manage, engage and guide the team reporting to the Store Manager
Participate in relevant projects and community activities as and when needed


What you'llneed tosucceed
Technical - Retail . Cross-Selling and Up-Selling Knowledge of organizational strategies, tools and techniques for understanding the needs of retail customers ability to leverage that understanding to create additional sales. ★ Level 2 - Working experience: Assists in weighing considerations and selecting products or services for cross-selling and up- selling Cross-sells and up-sells retail products or services, or supports such, as part of current responsibilities. Uses available tools to research the buying history and preferences of customers. Shares appropriate product information with cross-selling and up-selling partners. Helps document target differentiators and create sales scripts for cross-sellers and up-sellers.
. Inventory Management (TRE) Knowledge of, and ability to develop and use, strategies, practices and tools for effectively managing local or distributed inventories of nished goods. ★ Level 1 - Basic understanding: Interprets basic reports used for inventory management. Cites examples of seasonal considerations and adjustments to planned versus actual inventory. Demonstrates understanding of concepts and practices for inventory management. Describes the purpose of tools and benchmarks used for inventory management.
. Retail Trends and Directions Knowledge of marketplace experience, developments and trends related to the retail industry ability to use this information in support of organizational goals. ★ Level 1 - Basic understanding: Locates relevant internal or external publications and other sources of information about trends. Demonstrates understanding of major trends and directions. Describes major trends associated with a specic type of retail market or channel. Discusses organization's position and plans with regard to key retail trends.
What we can offer you
With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts. To view all our perks and benefits,

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