Subject Matter Expert (Level 4), RBS MENA, RBS MENA

Subject Matter Expert (Level 4), RBS MENA, RBS MENA

4-6 years
Not Specified

Job Description

Job summary operates in a virtual, global eCommerce environment and operates a diverse set of businesses in several countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The RBS group is an integral part of Amazon online product life-cycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Key job responsibilities
. Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products improve processes and reduce discrepancies
. Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect catalog management workflows
. Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
. Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
. Ensure high quality standards for interviewing and hiring employees at all levels of the organization
. Execute specific people programs on coaching and development and team engagement

Key Performance Areas

. To Dive deep and understand different downstream systems and processes that impact customer buying decision
. Identify root causes for detail page defects, work with category SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and and identify opportunities for Automation. Analyzes data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions. Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions.


. Bachelor's Degree
. Minimum 4-6 years work experience.
. Has experience in managing critical operational processes, with SLA responsibility


. Minimum 4-6 years work experience with at least 2 years in managing people and interacting with customers / stake holders
. Has experience in managing critical operational processes, with SLA responsibility
. Automation Skills with experience in Advance SQL, Python, Tableau

Job Details

Employment Types:


About Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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