Supply Lead

Supply Lead

Not Specified
Not Specified

Job Description

Supply Lead - Operations

Job Description
  • Clearly understand the fleet needs, behaviors and motivations and use that understanding to improve Customer experience on the platform
  • Fleet Quality - Work cross-functionally to drive preemptive CX improvement actions via product, policy and on-ground operations to ensure optimal fleet quality
  • Day-Day Supply Operations - ensure optimal experience across all verticals on a daily basis. Identify and solve ops issues in real time.
  • Leverage insights from analytics data by providing analyses, reports and dashboards for ops initiatives
  • Stakeholder Management - Coordinate with internal and external stakeholders to provide an overview of platform experience and identify opportunities for improved experience and growth
  • Facilitate product roll outs on a needs basis: drive adoption, govern go to market process
  • Listen attentively to the voice of Customers and Captains and provide meaningful insight to improve their experience on the platform
  • Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
  • Analyse data to make decisions and continuous process improvements to deliver a consistent world-class customer experience

Profile Requirements / Personality Traits
  • Ability to get hands-on in a complex operational environment, manage multiple tasks and work with tight deadlines
  • Confident, outgoing, and with a predisposition to learn and teach others
  • Ability to effectively troubleshoot problems and work collaboratively within a team environment
  • A strong understanding of the operations and ability to comb through large data sets to find actionable insights to drive business goals.
  • Experience working within a similar role and industry is highly desirable
  • Educated to BS/MS level (or equivalent) within a subject relevant to the position
  • Proficiency in Microsoft Excel and SQL

About Careem

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