Support Engineer - AEM

Support Engineer - AEM

1-4 years
Not Specified

Job Description

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Applications & infrastructure - the largest and fastest growing group in CSS - provides Microsoft's commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and deepening your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Response and Resolution
. You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
. You participate in communities with peer delivery roles.
. You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
.Product/Process Improvement
. You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

language qualification
english: fluent in reading, writing and speaking.
we are seeking candidates with at least 1 year of experience in technical /product /software support, systems development, application development, devops, network operations, it admin, it consulting, or any customer-facing work experience
we are seeking candidates with at least one year of experience in any of the following technologies:
windows system administration/virtualization
windows scripting or powershell
familiarity with active directory, security, os internals concepts
understanding of virtualization concepts and virtual system administration
familiarity with system management tools such as scom
experience with hyper-v configuration and administration
networking - dns, networking tools, tcp/ip, routing
understanding of the osi model and related concepts
linux oss (preferred but not required)
familiarity with one, or more, shell environments (bash, sh, tcsh, ksh, etc.)
ocs/lync/skype for business/teams, jabber, exchange, zoom, or cisco webex
windows server operating system knowledge which includes understanding of ntfs/share permissions, file sharing, performance monitoring, event logging, task manager, windows firewall, user and group management
chef/puppet, docker/container
core os services such as: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap
iis and http protocol
ap, json templates
storage technologies (cloud and/or on premises)
rdp protocol
service fabric or azure cloud services
rest api
java api/sdk
software development experience with c++ or c#
debugging code (windbg, visual studio debugger)
linux, mac, java, php, node.js, python or ruby.
hadoop, nosql , etl, streaming, machine learning or other big data/analytics technology
programming & debugging experience in java, python, r, scala, rest concepts, c/c++, html or javascript,
knowledge and experience with the open source ecosystem.
experience in rdms such as microsoft sql server and microsoft bi technologies including sql server analysis services, power bi, sql server reporting service.
we love to get to know candidates with a good technical background in any of the above listed technologies related to infrastructure, iaas, paas, database, big data, application development. nevertheless, do not shy away. if you meet some of the technical requirements, and if you have growth mindset and are a believer that knowledge can be developed with effort and persistence, please apply.
preferred education and technical qualifications:
b.s. degree in c.s. or e.e. is preferred but not required
mcse + i/ mcsd / mcdbaor any other linux, aws, gcp certifications is a plus
exposure to working with customers on microsoft cloud products or competitive cloud solutions
ability to meet microsoft, customer and/or government security screening requirements are required for this role. these requirements include, but are not limited to the following specialized security screenings: microsoft cloud background check: this position will be required to pass the microsoft cloud background check upon hire/transfer and every two years thereafter.
ability to meet microsoft, customer and / or government security screening requirements are required for this role. these requirements include, but are not limited to the following specialized security screenings: microsoft cloud background check: this position will be required to pass the microsoft cloud background check upon hire / transfer and every two years thereafter.

Job Details

About Microsoft

Microsoft Corporation, commonly known as Microsoft, is an American multinational technology corporation which produces computer software, consumer electronics, personal computers, and related services headquarted at the Microsoft Redmond campus located in Redmond, Washington, United States.

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