Solution implementation, upgrade, integration and testing.
Solution technical evaluation.
Solution incidents resolution and repair.
Daily Tasks:
Shall help in troubleshooting and solving any reported specially in HPE Operations Manager and HPE APM (RUM & BPM) and related to EMS in general.
Shall provide consultancies for the implementation of the existing HPE Operations Manager and HPE APM (RUM & BPM).
Shall record all the incidents, problems and the resolution actions.
Shall provide SEC with regular monthly reports summarizing all the incidents and problems occurred and cleared.
Shall install and upgrade HPE Operations Manager and HPE APM (RUM & BPM) solutions required software for system performance improvement.
Shall support SEC concerned team to install the recommended fixes and fix pack updates.
Shall support SEC concerned team to perform the required upgrades of the new software releases.
Shall debug codes, applications or scripts is the responsibility of SEC team.
Carrying out the required configurations to accommodate the day-to-day changes in the environment including, not limited to:
Configuring and maintaining thresholds and parameters.
Configuring and maintaining reports, dashboards, notifications and service models.
Configuring and maintaining integrations.
Configuring and maintaining end-user experience (RUM and BPM) monitoring for new applications.
Deploying agents and policies for new servers
Keeping the systems up to date in terms of configurations and patches and system upgrade.
Troubleshooting issues.
Critical Skills/Competencies/Qualifications:
Shall play the role of Administrator of HPE Operations Manager and HPE APM (RUM & BPM).
Certification is preferred.
Years of Experience Required: Shall have 3-5 years of experience in the same role and doing the mentioned activities. Additional Functional/Technical competences & required level:
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Install and configure software and computer systems.
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