Team Leader

Team Leader

Dubai Parks and Resorts
Not Specified
Not Specified

Job Description

Building Fun

Join the team of the first LEGOLAND速 Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND速 Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO速 values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.
With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.
Come and work where work is PLAY. At LEGOLAND速 we make every child a HERO!
Play Your Part

In this role you will be responsible forthe assigned Retail locations. Supervises and performs a variety of duties related to display and sale of merchandise items maintains retail area and merchandise in a safe, clean and orderly fashion maintains merchandise stock while meeting LEGOLAND Dubai sales goals and assuring sound employee and customer relations. Also assists Retail Assistant Store Manager with daily cash handling and opening/closing duties.
Main Duties:
  • Schedules, assigns and supervises the activities of Retail Associates to ensure timely and efficient completion of daily responsibilities
  • Responsible for merchandise orders/paperwork, stocking, ticketing, merchandise display and housekeeping
  • Manages and monitors cash register operations and cash control to ensure accuracy
  • Understanding and use of the cash register and inventory system
  • Assist and resolves guest complaints and inquiries
  • Participates in enforcement of department policies and procedures
  • Ensures store maintenance, safety and security
  • Provides excellent standards of guest service. Leads by example
  • Assists in the use of space management techniques to ensure effective use of space
  • Achieves exceptional standards of visual merchandising on and above each fixture
  • Responsible for replenishment of all fixtures
  • Constantly strives to maximize sales potential
  • Ensures that Sales Associates and Team Leads are fully trained, on an ongoing basis, about guest service standards, selling techniques and product knowledge
  • Organizes and holds regular briefings and meetings for all Sales Associates absence of Retail Assistant Manager
  • Maintains visual presentation, ensures merchandise maintenance, distribution of merchandise product from backroom, warehouse to sales area. Monitors accuracy for ticketing
  • Ensures store maintenance, safety and security
  • Opening/closing and cash handling duties
  • Operates as Duty Manager when on shift as scheduled by the Retail Operations Manager
  • Performs other related duties as required and directed by Retail Operations Manager and other members of the Leadership team

Are You a Star

In order to be qualified for this role you should possess the below criteria:
  • Three years of experience within a customer or guest service related field is preferred
  • Knowledge of cash handling, inventory handling, and of point of sale (register) systems is helpful
  • Ability to work with others in a team environment
  • Effective communication skills required
  • Self motivated and demonstrated initiative
  • Dedicated to providing outstanding guest service
  • Demonstrated ability to remain calm under pressue

The Best Part of The Story

We offer a competitive salary and benefits package which includes housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.
We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

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