3 - 3 Years
Not Specified

Job Description

Job Description :
Our client, an Elearning solutions provider is urgently looking for a Technical Support.
The main duties will be to offer first and second line support for eLearning products: Moodle, Totara LMS and other e-learning solutions dedicated for the company's clients.
Must have technical knowledge of (PHP, MySQL, Linux)
Ensure tasks assigned to you are dealt with promptly
Ensure communication with customers is helpful and efficient, in their preferred method
Following up support tasks logged by other colleagues promptly
Use your e-learning knowledge to help fix customer problems, and help them get the most out of their e-learning environments.
Acting as a first point of contact for minor complaints
Promoting additional products to customers and liaising with sales to ensure any such opportunities are followed up
Communicate well across departments and with management
Working to keep within the SLA and promote customer testimonials
Performing root cause analysis of customer issues
Ensuring all tasks are completed within SLAs.
At least one year working with Moodle, Totara LMS or other e-learning applications
Excellent communication skills and customer service skills
Knowledge of Linux
Good organisational and problem solving skills
Experience in HTML & CSS in an e-learning environment
Experience in PHP, MySQL
Experience of working in a customer service role
Experience of working to best practice support methodologies (ITIL knowledge is desirable)
Experience of working with the LAMP stack

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