TELECALLER

TELECALLER

Emigrantz Global Consultancy
1-5 years
Not Specified

Job Description

TELECALLER

Age: Below 30years.

Preferred Females (Expats) Male can also apply (but limited to India, Pakistan and Philippines)

English Language is a must (Good Speaker only), Arabic is addition

Minimum Education: Diploma and above

Minimum Work Experience: 01year and above

Job Type: Full time – 54hr/Week (6 days in a week, 9hrs/Day,)

Salary: 2000SAR - 3000SAR only (Eligible for Incentives)


Industry: Service Provider, Education, Professional Services, Investment , Legal service

Job duties and Responsibilities:
  • Answering incoming calls, emails and messages, and assisting customers with their specific inquiries and following up.
  • Identifying requirements and recording information into computer systems
  • Coaching staff and assisting operators to resolve problems and customer inquiries
  • Developing rosters and managing leads to meet work flows
  • Listening to calls conducted by other operators and providing performance feedback
  • Monitoring and timing calls
  • Creating further interest in services by offering customers more information about product and inviting customers to use services on offer
  • Updating databases to reflect changes to the status of customers and prospective customers
  • Arranging the dispatch of goods, information kits and brochures to customers and interested parties
  • Undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
  • Issuing invoices and receiving electronic payments for goods and services provided

Emigrantz Global Consultancy

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