Temporary Role in Service Plus (Telephones)

Temporary Role in Service Plus (Telephones)

Dubai Opera
Not Specified
Not Specified

Job Description

. To ensure a consistently high standard of customer service is delivered by all SERVICEPLUS associates
. Ensure and maintain the security of information relating to customers and associates in the hotel
. Actively solicit customer feedback
. Deals efficiently and courteously with all customer's complaints and ensure that he/she refers to the Team Leader or Manager when necessary
. Deals efficiently and courteously with all customer's requests by monitoring and following up with the according associates and correct channels
. When dealing with other departments, ensures the use the right channel when advising or requesting items / services for guests
. Effect the fast and efficient monitoring and follow up of guest requests
. Enters messages accurately for guests and delivers them in a timely manner.
. Handles wakeup call requests and writes up a wakeup call summary.
. Answers all guest questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
. In case of emergency, handles all communications for the hotel whilst serving as the communication centre by taking notes and passing it to Marketing
. Keeps abreast of telephone directory, arriving and departing guests, associates, emergency procedures, special promotions and general hotel product knowledge.
. Accomplishes a set of administrative duties advised by the Supervisor/Manager
. Maintains the neatness of his/her working area at all time.
. Print emergency reports
. Conduct courtesy calls
. Computer knowledge including but not limited to Opera, Microsoft Excel, Word, and Outlook
. Complete required administrative tasks/compliance.

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