UAE National | Mechanical Technical Advisor | Al Futtaim Automotive | Ajman

UAE National | Mechanical Technical Advisor | Al Futtaim Automotive | Ajman

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Job Description

Job Requisition ID: 108421
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Al Futtaim is looking for a UAE National with mechanical engineering degree/diploma with few years of experience in the automotive service industry for this role.
The primary function of the Technical Advisor (TA) is the symptom confirmation, diagnosis & repair of complex customer vehicle concerns based on direct interaction & road test with the customer, to identify the location, source and magnitude of the customer complaint.
Job Context:
The Technical Advisor role will report to the Workshop Manager. This role is specifically designed to interact with customer that experience technical issues. A very knowledgeable role in terms of technical issues to resolve and fix with proper diagnosis.
  • Diagnose difficult technical concerns
  • Offer technical solutions and report to enhance products and services
  • Manage complaint and filter best technical solution for customers
  • Analyse technical trends and work in conjunction with National Technical Leader to resolve difficult diagnosis.
  • Report all findings to Workshop Manager and Service Manager.
  • Ensure DMT's are mentored on difficult diagnosis
  • Advise on branch technical requirements and solutions
  • Engage with SGA to ensure that we advocate am environment of continuous improvement
  • Ensure FIX IT RIGHT is adopted as a culture within the teams they support
  • Study warranty trends and advise of BFTR submission
  • Below are the job responsibilities:
    • To maximize the sold hours from technical operations to meet the revenue performance objectives by supporting the Workshop Manager in target setting and achievement of his/her direct reports.
    • Ensure and monitor optimal capacity of resources of the direct reports to deliver Total Quality Management.
    • To constantly evaluate through performance management all direct reports to support the development and growth.
    • Identify areas of continuous improvement within the workshop operations to create a more efficient and safer workplace by supporting the Workshop Manager to promote Kaizen culture

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click 'apply': Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:
. Reports to: Workshop Manager
. Band: E
You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.

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