UAE National | Reception Supervisor (Customer Service) | Al Futtaim Automotive | Abu Dhabi

UAE National | Reception Supervisor (Customer Service) | Al Futtaim Automotive | Abu Dhabi

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Job Description

Job Requisition ID: 106062
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
UAE National | Reception Supervisor (Customer Service) | Al Futtaim Automotive | Abu Dhabi
Job Requirements:
  • We are looking for a UAE National citizen with fluent English speaking skills
  • The role will work 6 days a week with a holiday on Friday. The working hours will be 8:30 am to 5:30 pm.
  • Mechanical or Automotive background would be great to have.

Job Description:

  • This role will be based in Mussafah out of our auto showroom & service centre

  • To provide a supervisory management function for all service advisors at the automotive workshop

  • To lead a reception team ensuring efficient and professional manner is maintained.

  • Act as a role model to demonstrate and promoting standards expected by practising and creating the energy and the enthusiasm for excellent customer service.

  • Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time

  • Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n span and safety that promotes a customer centric environment

  • Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.
    . Ensure that all staff are friendly and wear's all name badges
    . Conduct daily feedback and operational meetings to review daily expectation and deliverables
    . Answer phones in the most professional and efficient way.
    . Provide a daily tracking of performance and review daily.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click 'apply': Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About Al-Futtaim

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