VMWare Technical Support

VMWare Technical Support

CC Staffing International
Riyadh Saudi Arabia
2-4 years
Not Specified

Job Description

Job Description :
Job Description & Role:
Duties and Responsibility
Open, update and report on customer cases opened through ticketing system.
Apply basic technical support skills to handle customer incidents and case resolution.
Communicate technical issues to both internal and external customers quickly in a fast-paced customer critical environment.
Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution.
Understand VCE’s technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings.
Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.
Validate technical information and issues early warnings and shares information as needed.
As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.
Additional Requirements:
Must have a good understanding of VMware technical environments (storage & virtualization) and minimum 2-3 years technical experience in Storage and virtualization
Virtualization – VMware vSphere – VCP certified or relevant work experience
Knowledge on vCenter, ESX, ESXi, Operations Manager, Server Heartbeat, Update Manager
Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience
Experience in a technical and/or customer support setting is mandatory
Excellent business communication skills: understands how to communicate to customers
Quick learner, passion to challenge cutting edge technology
Can work in high-pressure environment
Education: Bachelor’s Degree preferred or matching work experience

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