Warranty Manager

Warranty Manager

Saudi Networkers Services
Not Specified
Not Specified

Job Description


Job Description :
  • Ensure prompt and professional resolution of all customer and warranty complaints as per the company procedure and policies in order to increase overall satisfaction.
  • Continually build on existing processes, SLA(s) and systems, addressing any change in customer, factories, product or regulatory requirements.
  • Control the warranty cost v/s target by proper administration, systematic trouble shooting and effective utilization of resources, and report it to the concerned Business Unit Manager.
  • Ensure and maintain high customer satisfaction ratings with respect to Responsiveness and Delivery of services.
  • Maintain close communication with Carrier factories and keep an accurate and updated tracking system in order to report all product related problems and handle warranty issues on time with them.
  • Implement Customer Delight Process in collaboration with the technical and application teams, and communicate them in the Quality Council as well as Quality Bulletins.
  • Ensure/pursue reimbursement of all epidemic claims/abnormal failures.

Job Details

SNS is one of the MENA region’s leading consultancy experts in outsourcing. We deliver an Intelligent Resourcing Solution through a combination of market insight, technical excellence and unrivalled methodology, providing talent solutions that will transform your business.

Similar Jobs

People Also Considered

Data Not Available

Career Advice to Find Better

Simple body text this will replace with orginal content