The Outlet General Manager is the key to success of the operation. He / She must be a leader, a public relations expert, and a quality control specialist. He/ She is the person who keeps the restaurant profitable and running smoothly.
A head waiter is the position responsible for the entire service staff. The way a Head Waiter understands and respects the standardized norms and procedures in almost the way all employees also see it, hence the head waiter must: