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Travel Approvals - Associate - KSA

PwC
Saudi Arabia Riyadh
1-4 years

Job Description & Summary The Travel Support Team sits within the Operations team and is responsible for the implementation/administration of travel booking and management activities. The Travel Support Team is responsible for setting, monitoring and

Radio Operator (Telecom Operator )

Al Melehy Trading
Abu Dhabi
5-8 years

• Act as the main communication center between HQ and CLIENT’S Offshore Sites ,Artificial Islands, Barges, Rigs and Vessels Etc.

Skills :

Advanced Field Service Engr

Honeywell
Saudi Arabia Eastern Province
5-8 years

Join the industry leader to design the next generation of breakthroughs The future is what we make it. When you join Honeywell, you become a member of our distributed team of problem solvers, innovators, dreamers and doers who make the things that m

Skills :

Call Center Manager

SNS Group
Saudi Arabia
Not Specified

* Hiring, training, coaching, and leading call center representatives as they provide support for customers. * Answering representative's questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues th

Call Center Agent

Marriott International
Qatar
Not Specified

Job Description : Posting Date Jul 08, 2021 Job Number 21072594 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP Brand The Ritz-Carlton Schedule Full-Time Relocation N Pos

Skills :

Associate.Call Center.DM Healthcare LLC

Aster DM Healthcare
United Arab Emirates Dubai
Not Specified

ABOUT THE TEAM Aster Hospitals, one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals ar

Skills :

Call Center and Receptionist Team Leader - Arabic Speaker

Black Pearl
Abu Dhabi United Arab Emirates
5-8 years

Our client, a well known medical center in Abu Dhabi, UAE, is urgently looking for aCall Center - Team Leader who will be responsible for a group of 8 - 10 employees in the reception and call center area, ensuring they complete the scheduling process

Job Description : Basic Skill Requirement : * Bi-Lingual speaker (Arabic & English) – MUST * Only for Freelance/dependent/Own/Student visa holders –MUST * Male candidates only – MUST * Salary:AED 4500 + AED 1000 incentive (Total AED 550

Skills :

Associate.Call Center.Aster Pharmacies Group LLC

Aster DM Healthcare
United Arab Emirates Dubai
Not Specified

ABOUT THE TEAM Aster Hospitals, one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals ar

Clinical Documentation Improvement Technician

SNS Group
Saudi Arabia
3-6 years

* Seven- year experience in HIM or nursing or clinical coding. * Three -year experience in chart review or three-year experience in documentation improvement practice. * Bachelor-level education. * Seven- years experience in HIM or nu

Clinical Coding Technician

SNS Group
Saudi Arabia
7-10 years

* Seven- years in coding broad range of specialties and different casemix level. * Bachelor-level education. * Advanced clinical coder HIMAA or equivalent (Australian Certificate). * Minimum 7 years hands on experience in Clinical codi

Associate.Call Center.DM Healthcare LLC

Aster DM Healthcare
United Arab Emirates Dubai
Not Specified

ABOUT THE TEAM Aster Hospitals, one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals ar

Skills :

Telephone Operator

Hilton
Qatar Doha
Not Specified

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I b

Skills :

Telephone Operator

Hilton
Qatar Doha
Not Specified

A Telepone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doin

Skills :

Data Center Engineer

SNS Group
Saudi Arabia
Not Specified

* Maintains, monitors, and supports the infrastructure environment and facilities. * Demonstrated ability to analyze and leverage data and metrics to challenge current assumptions. * Advanced infrastructure design and documentation skills.

Call Center Operator

Marriott International
Qatar
Not Specified

Job Description : Posting Date Oct 10, 2021 Job Number 21114725 Job Category Rooms & Guest Services Operations Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar VIEW ON MAP Brand Le Méridien Schedule Full-Time Relocation

Telephone Operator

Hilton
United Arab Emirates Sharjah
Not Specified

ATelephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously. What will I be doing ATelephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks t

Skills :

Data Center Engineer

SNS Group
Saudi Arabia
Not Specified

* Must be an Arabic Speaker. * Expert Server Hardware installation configuration, Firmware upgrade (Blade, Rack). * Expert Virtualization Technology (VMware, RHV, Hyper-V). * Good Knowledge with OS (Windows, Redhat). * Good Knowledge

BOUCHERON - Middle Eastern Marketing Intern

Kering
United Arab Emirates Dubai
Not Specified

Created in 1858, Boucheron is the first of the great contemporary jewelers to open a boutique on Place Vendôme. In the Middle East, we are present in 5 key markets, offering a large cultural and business diversity as well as an important growth poten

Telephone Operator

Accor
United Arab Emirates Dubai
Not Specified

Telephone Operator From check-in to 'See you again' our strong team at the 25hours Hotel Dubai One Central reception ensures guests are happy from their first moment there till their last. We are looking forward to welcoming you to the Front Office a

Skills :

FO NOC Shift Manager

SNS Group
Saudi Arabia
Not Specified

* Manage FO team when on duty * First responsible for fault management of level1 and,L2 important outage * Follow with BO,FM,FLM managers * On time updating of FO manager about network status * Be sure all SMS updating of FO engineers a

Call Center Manager

Saudi Networkers Services
Saudi Arabia
Not Specified

Job Description : * Hiring, training, coaching, and leading call center representatives as they provide support for customers. * Answering representative's questions, guiding them through difficult calls or issues, diffusing angry customers, or

Skills :

Role in Reservations, Rove Cluster

Emaar Properties PJSC
United Arab Emirates
Not Specified

ROLE IN ROVE HAPPINESS CENTER ROVE CLUSTER ABOUT THE COMPANY Born in Dubai, Rove Hotels is a joint venture between Meraas Holding and Emaar Properties PJSC. Rove hotels is an award-winning lifestyle hotel brand, offering well designed hotels in conne

FO NOC Shift Manager

Saudi Networkers Services
Saudi Arabia
Not Specified

Job Description : * Manage FO team when on duty * First responsible for fault management of level1 and,L2 important outage * Follow with BO,FM,FLM managers * On time updating of FO manager about network status * Be sure all SMS updatin

ERC Sr. Associate

Amazon
United Arab Emirates Dubai
Not Specified

Job summary At Amazon we believe that every day is still day one. We pioneer. We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the

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Call Center Opening And Vacancy

Looking to begin your professional journey early on with call centre jobs? If you love making good conversations, and talking over the phone for hours on end, call centre jobs could be a very satisfying experience for you.

Since call centre jobs do not need specific qualifications, you get to work with people from diverse backgrounds, making it more fun at work.

Having said that, call centre jobs require you to have its own set of interpersonal skills. You have to be prepared to work hard, be able to adapt to difficult and stressful situations. It also demands you to show a cool, calm and collected head and not get discouraged by the occasional difficult customer on call.

So, if you are going ahead with call centre jobs, here are some details about what they have in store for you.


What you should know about call center jobs?

Since most call centres serve clients from overseas, you must be open to working in various shifts and time zones. Across your customer base, you would be interacting with various kinds of people, temperaments and communication styles. This means you need to adapt to the situation, put your negotiation skills to use, or think on your feet for instant problem-solving.

Sometimes, finding out the best possible way around a problem requires help from fellow team members. Having a healthy relationship with your team members or other teams could go a long way.

Being the customer’s first point of contact means you represent the company you offer support from. This calls for you to put your best communication skills forward when interacting with people, irrespective of the situation. Receiving positive customer feedback can be extremely rewarding and help your performance rate, but at the same time things may not go as breezily under stressful customer issues. In such cases, it is important to keep your professional demeanour when responding to an angry or upset customer.


What is the difference between inbound and outbound call center?

As an inbound call center agent, you would take calls from customers regarding technical support or related issues to try and resolve them over the call. As the representative of your client, you need to resolve their complaints and queries with your best behaviour.

Additionally, your duties would include making the customer aware about your client’s other products and services, update them about any new developments, and develop and document the customer relationship data on a software system such as a Customer Relationship Management (CRM) software.

As an outbound call centre agent, your job would be to sell products or services on your client’s behalf to prospective customers through calls. These calls can be for a number of purposes including telemarketing, sales, fundraising and surveys. This type of job is more demanding as you need to be prepared for multiple rejections and rude customers.

Apart from making calls to customers, as an outbound call centre agent you would be expected to maintain an in-depth knowledge of the company products and services, pitch or recommend new products and services to customers, and schedule sales appointments.

Across these call centre jobs, you could represent companies or clients such as retailers, insurance providers, utility companies, healthcare centres and hotels, to name a few.


What are the skills you need to work in a call centre job?

While we have already laid out certain behavioural skills you need to have for call centre jobs, there are few more that could make you perform better.


Knowledge retention: This simply means that you need to be alert when the customer tells you their problem. You need to remember the details in one go. Remember, the customer is already probably unhappy due to an issue and having to repeatedly explain it to you doesn’t make it any better for them. So, retaining information is key.


Adaptability: Since you can’t predict what the next caller might come to you with, you need to have a broad mind about the problems addressed to you. You must show adaptability in responding to different situations in an instant.


Creativity: This might seem confusing since you would be expecting standard solutions to each type of problem, right? But what if the problem doesn’t have a regular answer at hand? You can’t expect the customer to understand that. Your job is to find a way around and use your thinking cap to come up with an alternative.


Organisation: This is quite important in call centre jobs, where you are dealing with multiple problems in a day. These could be first-time calls or follow-ups, and keeping track of each could end up in a mess if you do not organise the information and updates on each customer.


How to search for a call centre job?

If you think you have all the right skills needed for call center jobs, then go ahead and look up the top call centers in your city. A quick search on the Internet would give you a list of the best companies you could explore.

Since you do not need much with respect to qualifications, your resume should focus on your best skills. How you interact during the interview is a great way to show the employer your conversation skills.

If you are ready to work hard and enjoy taking up daily challenges, call centre jobs could be an exciting opportunity. The best part is that if you decide to move onto another industry, you would have some great transferrable skills from working in call centre jobs. Communication skills are one of the most sought-after and valued assets in almost every job role today and call centre jobs help you hone this set of skills well. This is a great way to gain some knowledge and experience as a fresher in the professional domain, with the opportunity to develop important people skills.

Make the most of your stint in call centre jobs for a fast-evolving and rewarding career trajectory. Start your search for call centre jobs today.