Customer Service Job Vacancies
As a customer, at some point in time of the other, we all have service-related interactions — good, bad, and ugly! Though these interactions may have created preconceived notions about the customer services sector — they may even have made you think that a customer-facing role isn’t for you — it can’t be denied that a customer service job can be a great first step on the road to a successful career.
The demand for customer service professionals has increased even more since the onset of the COVID-19 pandemic, with people confined within the walls of their homes, constantly seeking service experiences to meet their emotional, safety, and security needs.
✅ What is it like to work in customer service, and what does the job entail?
If you are in the customer service section of an organization, you will handle incoming and outgoing calls, resolve people’s grievances on a product or service, handle queries on their reservations, generate sales leads that can help the company develop new clients, and address issues that clients may face with accuracy and efficiency.
In short, your job will be to ensure excellent service standards, respond efficiently and maintain high client satisfaction. You will be the client’s primary point of contact with the organization. When a customer calls, to that person, you are the company. So, it’s a huge responsibility. On a good day, you can touch people’s lives.
✅ What are the common positions in customer service jobs in the Gulf?
The countries surrounding the Persian Gulf are also known as Gulf Countries. They include Saudi Arabia, Kuwait, the United Arab Emirates, Oman, Qatar, and Bahrain. The demand for customer service professionals is high in the Gulf. Last year, to boost the economy, the UAE government began allowing international investors and entrepreneurs to start their own businesses without any local partners or Emirati shareholders.
This has opened up a lot of additional opportunities. This apart, the Gulf countries are among preferred destinations for a large number of tourists of different nationalities. So, even in the tourism and hospitality sector, there are many customer service job openings.
Some of the common positions you can explore are that of customer service representatives or executives, tour guides, host or hostess, and tele callers, among others. If you have experience in developing a business plan or managing a team, don’t hesitate to mention that in your resume when you apply for those roles.
✅ What educational qualifications are required for customer service jobs?
A bachelor’s degree or equivalent is all that is required to apply for customer service jobs. You should be comfortable using computers. That apart, you need to have good communication and interpersonal skills to succeed in this field. In terms of job-related or industry-specific skills, you can learn those on the job. Of course, prior experience working with customer support will be invaluable.
✅ What are the skills required for customer service jobs in the Gulf?
As a customer service professional, you should be excited to help the company’s clients — a people-first attitude is what you should possess. Apart from loving to talk and being a great communicator, you need to be a great listener. Patience is another important virtue to need to have — it comes in handy especially while dealing with an irate client.
Among the technical skills, you need to have industry-specific knowledge. One of your main responsibilities will be to solve customers’ problems. To do that, you will need to have adequate knowledge of the industry you’re a part of. Industry-specific knowledge also comes in handy while providing customer feedback to your seniors within the organization.
✅ In the Gulf, which are the top companies where a customer service professional can apply?
Some of the top companies where you can look for openings in the customer services sector are Arabian Hospitality Facility Supply LLC, Al Khaja Hospitality, Nirvana Travel, GlaxoSmithKline, DHL, Hilton, Chalhoub Group, Cisco, The One, Splash, and Weber Shandwick, among others.
✅ What are some of the entry-level customer service jobs available in the Gulf?
Reservation agents, food and beverage hostesses and housekeeping supervisors for hotels, business development officers for telemarketing agencies, visitors guide for recruitment agencies, Arabic speaking guest attendants for large conglomerates are among the common entry-level openings in the customer services sector in the Gulf.
✅ What to expect from the interview for the job of a customer service professional in the Gulf?
On a daily basis, customer service executives have to take a lot of flak, especially from angry clients. So, the questions you’d be asked at the job interview would be related to your attitude and disposition while handling different types of customers. The interviewer(s) will try to gauge you as a person, and how you would handle difficult customers if you can stay calm in tough situations, and resolve complaints by making the best use of the resources at hand.
✅ What is the career progression for a customer service professional in the Gulf?
A career in customer service can be extremely rewarding. Your starting point would be that or a customer service representative or associate, which is entry-level. You would be part of the frontline team that answers customers’ queries and addresses complaints. The next stage is that of a customer service specialist. It’s a mid-level position where, apart from dealing with customers one-on-one, you will also be in charge of handling escalations.
After that, your next level would be team lead, which is a managerial position. Here, you are in charge of a team and also have your own set of niche customers. From there, you can progress to the level of a manager, where, apart from a team, you would have to take charge of departments as well.
✅ Do you need a visa to work in the Gulf?
You need a visa to work in any of the Gulf countries, and the regulations differ in each of the nations. For the United Arab Emirates, you will need a residence visa. Post that, you can then get a labor permit, which will allow you to work there.
In Saudi Arabia, a work visa requires an organization as a sponsor. And the validity of your passport must be at least 6 months when you apply for the visa. It’s the same for Kuwait, where you would need your employer as a sponsor. In Bahrain, Oman, and Qatar, the rules are again similar — you get a work visa only after you have been sponsored for a job.
✅ What kind of salary can a customer service professional expect in the Gulf?
The average monthly salary of a customer service professional in Bahrain is around 1,010 Bahraini Dinar (BHD). The starting salaries are about 400 BHD. The upper limit can be about 2,200 BHD.
The average monthly salary for a customer service representative is around 4,500 United Arab Emirates Dirham.
The customer service sector offers a plethora of options for you to progress in your career and be successful. One of the best ways to grow is by constantly updating and developing your skills to align with the different roles out there. Though the job profiles can be rich and fulfilling, what would put you ahead of the others are the skills that you learn on the job and the difference you can make to someone else’s life using those skills.